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Delivery Information

Where will Ruff and Tumble deliver goods?

We deliver worldwide from our base in the United Kingdom


What delivery method does Ruff and Tumble use?

For all US orders we use either UKMail or Royal Mail depending on your location. Usually you'll receive your order within 5-7 working days. 

Tracking details will normally be sent to you in your despatch confirmation email.

If you have a problem with a delivery or with goods damaged in transit, email us at


How long will my order take to arrive?

All orders are sent from England so please allow 5-7 working days for delivery. Orders with personalisation may take longer.


Delivering to your address

Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can collect your goods from your local branch or arrange a redelivery.


Orders maybe subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.